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Call us today 

1800 772 748

@2019 by Spas4u

spas4u@outlook.com

All You Need

To Know

Shipping

Policy

Spas4u is pleased to offer our customers home and depot delivery to all major capitals. We have a network of delivery companies that we use and can put you in touch with. 

Delivery is not included in the purchase price, and will need to paid for prior to all depot deliveries. Home Deliveries can be paid directly to the drivers on the day. 

Spas4u can not guarantee a fixed date of delivery for any spas being sent to a local depot. Home Deliveries will need to be booked and confirmed directly with the drivers. All costs quoted for Home Deliveries are estimates only, and are subject to confirmation by 3rd party. 

 

Spas4u does not provide any transit insurance and highly recommend you consider purchasing this at your own cost. Check out www.bizcover.com.au

Home Delivery is applicable for Metro Zone only. Metro Zone is considered to be within 50 klms from our Melbourne, Sydney, Perth, Brisbane distribution centres.

 

Spas4u can ship to any Depot Location within our distribution network via our friends at Bigpost.com.au. Fees and Charges will apply, please ask us for a free quote. 

Refund & Exchange

Here at Spas4u, we know how important it is to choose the right spa, so we are happy to offer an exchange for any spa which is not suitable. The spa must be returned in original, unpacked, unused condition within 30 Days from date of delivery. The purchaser must pay for all costs to return the item back to one of our State National Distribution Centres.

 

Spas4u does not offer a refund for change of mind, however under certain conditions we may be able to offer you a 50% refund of the total invoice amount. 

 

All Exchange + Refund requests must be addressed to: 

Exchanges & Refunds Team 

spas4u@outlook.com

Warranty

6yrs 

Frame Structure

Foam Insulation

2yrs

Pumps

Heater

Plumbing

Jets

1yr

Cover

Cabinet

Spa Controller 

Acrylic Shell Structure

All other components 

Spas4u offers customers a comprehensive Warranty to ensure your new spa is in tip top shape. 

We offer a Parts and Labour Warranty  for a period of 12 months from the date of delivery or collection. Labour is only covered within a Metro Zone 50 Klms from your nearest Spas4u Agent. Customers outside of this zone will be offered a Parts Only Warranty.

Spas4u will arrange any replacement parts to be sent to you at our expense.

Please Note, that during peak periods stock levels can reduce and delays can occur. Spas4u works closely with our suppliers to source parts as swiftly as possible. 

Customers are responsible for the diagnosis using a qualified technician outside of the first 12 months or if located outside of our serviceable area. All faulty parts must be returned to your nearest Spas4u Agent at Customers own expense. 

Our Full Warranty Terms and Conditions can be viewed by clicking HERE